Terms & Conditions

These Terms & Conditions (“Terms”) govern access to recutr.com and the Recutr invoice and purchase-order workspace (the “Service”), operated by Recutr (“Recutr”, “we”, “us”). By creating a workspace, accessing the Service, or accepting these Terms, you agree to them. If you accept on behalf of a company, you confirm that you have authority to bind it.

Recutr helps teams collect invoices and purchase orders, extract their fields, route exceptions for review, match invoices to purchase orders, post approved bills to accounting software, and export records. Features, integrations, and limits may change over time.

Recutr is a document operations tool, not an accounting firm, tax adviser, auditor, or law firm. We do not provide accounting, tax, legal, or audit advice. You remain responsible for reviewing records, approving payments, applying accounting treatment, and meeting your own legal and tax obligations.

You must provide accurate account details and keep credentials secure. Workspace owners and admins control membership and roles. You are responsible for activity under your workspace and for removing access when someone should no longer have it. Notify us promptly of suspected unauthorized access.

We may require email verification and may suspend accounts that appear compromised, abusive, or in breach of these Terms.

You retain ownership of documents, invoice and purchase-order data, comments, approvals, and other content you submit (“Customer Data”). You grant us a limited, worldwide, non-exclusive licence to host, copy, transmit, process, display, and create derived records from Customer Data solely to provide and support the Service.

You represent that you have the rights and permissions needed to submit Customer Data, including personal information in invoices, purchase orders, emails, or attachments, and that our processing as described in the Privacy Policy does not violate applicable law.

For workspace content, we act as a processor on your instructions. For account, billing, and website data, we act as a controller. The Privacy Policy explains this in more detail.

The Service uses automated extraction and AI-assisted review. Outputs may be incomplete, delayed, or incorrect, especially with poor scans, unusual layouts, foreign-language documents, or ambiguous invoice terms. Confidence scores are not a guarantee of accuracy.

You must review and approve records before relying on them for payment, accounting, tax, or audit purposes, unless you deliberately enable an auto-post setting. You are responsible for configuring approval rules, roles, and thresholds.

Depending on configuration, extraction may run on a local model or a contracted external model provider. The review step receives masked text and not page images. The Privacy Policy describes the data flow.

The Service connects to third-party services you choose, such as Gmail or IMAP mailboxes, Google Sheets and Drive, Slack, QuickBooks Online, Xero, and payment processing. Your use of those services is governed by their own terms and privacy policies. We are not responsible for their availability, content, or acts and omissions.

You authorize us to exchange data with connected services on your behalf until you disconnect them.

Fees are shown on our pricing page or in an order form. The managed plan includes a one-time setup fee and a recurring subscription at the rate shown at checkout. Subscriptions renew automatically for the same term until cancelled.

Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes. We may change fees with reasonable advance notice; changes apply to the next renewal. You may cancel before renewal. Except where required by law, fees are non-refundable.

Payments are processed by our payment provider. Failed or disputed payments may result in suspension after notice. Enterprise terms, invoicing, or annual payment may be agreed separately in writing.

You agree not to:

• submit unlawful, infringing, fraudulent, or malicious content;
• attempt unauthorized access, probe the Service, or bypass usage limits;
• reverse engineer, scrape, resell, or provide the Service to third parties except as agreed;
• upload malware or content you do not have the rights to process;
• use the Service in a high-risk environment where failure could cause injury or death; or
• treat AI output as the sole basis for decisions that require human review.

We use commercially reasonable measures to protect the Service, including dedicated deployments and databases for managed workspaces, encryption of integration credentials, access controls, and backups. No system is completely secure. You are responsible for your users, devices, and connected accounts, and for notifying us of suspected incidents.

Our Privacy Policy describes data handling. Enterprise customers may agree additional security terms in writing.

Each party may receive confidential information from the other. The receiving party will use it only to perform or receive the Service, protect it with reasonable care, and not disclose it except to personnel, contractors, or advisers who need it and are bound by confidentiality. This does not cover information that is public, independently developed, or lawfully received, or disclosure required by law.

We own the Service, software, design, documentation, and Recutr marks. You own Customer Data. No rights are granted except as expressly stated. If you give feedback, you grant us a non-exclusive, perpetual, royalty-free licence to use it to improve the Service.

The agreement continues until your subscription ends. You may cancel through the billing flow or by contacting us. We may suspend or terminate for material breach, non-payment, security risk, or unlawful use, with notice where practicable.

On termination, your right to access ends. You may export Customer Data before termination. We will delete or de-identify Customer Data within a reasonable period, subject to backups and legal retention requirements. We may retain account and billing records as required by law. Sections that by nature should survive will survive.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that extraction or AI review will be error-free, uninterrupted, or complete, or that the Service will meet every regulatory requirement. Some jurisdictions do not allow certain disclaimers, so parts may not apply.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity, even if advised of the possibility. Our aggregate liability arising out of or relating to the Service is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury, breach of confidentiality, payment obligations, or liabilities that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from Customer Data, your connected services, or your breach of these Terms or applicable law. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property, provided you promptly notify us and allow us to control the defence. This does not apply to modifications, combinations, or use outside these Terms.

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. The courts of Malaysia have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. Before filing, the parties will try in good faith to resolve the dispute for 30 days.

We may update these Terms. We will post the updated version and change the last updated date. If a change is material, we will provide reasonable notice by email or in the Service. Continued use after the effective date means you accept the updated Terms. If you do not agree, you may stop using the Service and cancel before the change takes effect.

These Terms, together with any order form and the Privacy Policy, are the entire agreement between us on their subject. You may not assign these Terms without our written consent; we may assign them to an affiliate or successor. A failure to enforce a provision is not a waiver. If a provision is unenforceable, the rest remains in effect. Headings are for convenience only.

Questions about these Terms? Email [email protected].